Read Mindscape’s Privacy Policy

Mindscape Privacy Policy

Effective Date: 19/11/2024

Mindscape ("we," "our," or "us") is committed to protecting the privacy and personal data of all users, including therapists, clients, and other platform participants. This Privacy Policy outlines how we collect, use, store, and share your personal information. By accessing or using Mindscape, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect and process the following categories of data:

a. Information You Provide

• Account Information: Name, email address, phone number, professional credentials, business address, and any other details provided during sign-up.
• Payment Information: Billing address and payment details (processed securely via third-party payment processors).
• Professional Data: Qualifications, membership information, and any documentation provided for verification.
• Feedback and Communication: Responses to surveys, emails, or platform features designed for user feedback.

b. Information Automatically Collected

• Usage Data: IP addresses, device information, browser type, access times, and activity logs.
• Cookies: Data collected through cookies and similar technologies for analytics, functionality, and personalisation.

c. Sensitive Information We do not collect sensitive data such as health or therapy session details unless explicitly provided by users for specified purposes (e.g., feedback or troubleshooting). Sensitive information will only be collected with your explicit consent and solely for the purposes outlined at the point of collection.

2. How We Use Your Information

We process your data for the following purposes:

• Providing Services: Delivering and improving the Mindscape platform.
• Verification: Confirming your qualifications and membership to enable public listings.
• Communication: Sending updates, promotional offers, and service-related messages.
• Compliance: Meeting legal, regulatory, and security obligations.
• Analytics: Understanding user behaviour to enhance functionality and user experience.
• Personalised Support: Tailoring mental health support and features such as Ava, our AI assistant, based on your usage patterns and preferences.
• Marketing Opt-Out: You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at [email protected].

3. How We Share Your Information

We may share data with:

• Third-Party Service Providers: For payment processing, hosting, analytics, and email communications.
• Legal Authorities: If required by law or to protect against fraud, abuse, or harm.
• Other Users: Public profiles will display certain information provided by you, such as name, qualifications, and availability.

We do not sell your personal data to third parties.

4. Data Security and Retention

We implement industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute protection.

• Encryption: All personal data is encrypted both in transit and at rest using industry-standard protocols to ensure confidentiality and security.
• Access Control: We limit access to your data to authorised personnel, ensuring it’s handled securely.
• Regular Security Audits: We conduct frequent audits and vulnerability checks to ensure our security practices are relevant.

Retention Period: Personal data is retained for as long as your account is active. Certain data, such as invoices or transaction records, may be retained for compliance purposes beyond account deletion.

Data Breach Notification: In the event of a data breach that affects your data, we will notify you promptly and take all appropriate remedial actions.

5. Cookies and Tracking

Mindscape uses cookies to:

• Enhance User Experience: Remember user preferences and sessions.
• Analytics: Track user behaviour to improve platform performance.

You can manage cookies through your browser settings. Disabling cookies may limit certain features.

6. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you have rights, including:

• Access: Request a copy of your data.
• Correction: Rectify inaccurate or incomplete data.
• Deletion: Request data deletion, subject to retention obligations.
• Portability: Obtain a portable copy of your data.
• Objection: Opt out of certain data uses, such as marketing.

To exercise these rights, contact us at [email protected].

7. Eligibility

Mindscape welcomes all therapists, counsellors, and mental health professionals, including those residing or with business addresses outside the UK, provided they serve UK residents remotely.

Public Listings: To create a public profile, therapists must:

• Hold qualifications equivalent to Level 4 or 5 in mental health practice.
• Be a member of UK recognised voluntary organisations (e.g., BACP, UKCP, HCPC, or APA).
• Comply with all relevant regulatory and legal requirements when serving UK clients.

8. International Data Processing

By using Mindscape, you agree that your data may be processed in countries outside your residence. We ensure that adequate safeguards are in place, such as standard contractual clauses, for international data transfers.

9. Third-Party Links

Mindscape may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their policies independently.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be communicated via email or platform notifications. Continued use of Mindscape after updates indicates your acceptance.

11. Children’s Privacy

Mindscape is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that data from a minor has been inadvertently collected, we will take immediate steps to delete it.

12. Attribution

Mindscape uses illustrations provided by Streamline, licensed under their terms, to enhance the user experience.

13. Contact Us

If you have questions about this Privacy Policy or data practices, please contact us: Email: [email protected]